Company Warns Consumers Against Counterfeit Jergens Lotion
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Warning to consumers about counterfeit Jergens lotion

Cincinnati-based Kao USA Inc. is warning consumers about counterfeit Jergens lotion that has been sold in some retail locations.

To date, the counterfeit product has been located only in the Northeastern United States. This counterfeit product is falsely labeled as Jergens Ultra Healing 10 oz. & 21 oz., and Jergens Original Scent 21oz. and JergensŪ Soothing Aloe 10 oz. & 21 oz.

First and foremost, Kao USA cares about our consumers' safety. Because counterfeit items labeled as "Jergens" are not Kao USA products and are not subjected to our rigorous quality control, we cannot guarantee the performance or safety of these counterfeit products.

Without proper quality control to ensure the right formulation in each product, the counterfeit item may seriously put the safety and health of consumers at risk.

While only a small number of counterfeit products has been identified by Kao USA's Consumer Care Center and Quality teams and while Kao has not received any report to date of adverse health effects or injury, consumers, particularly those with impaired immune systems, should be careful not to use the counterfeit lotion.

If you suspect your product is counterfeit please do not use it and contact Kao USA Consumer Care Center per the information below.

All Jergens products purchased by retailers directly from Kao USA are authentic, high quality and safe to use.

A notice is being sent to all Kao USA's retail customers in the USA alerting them to the presence of counterfeit goods in some markets and requesting them to remove counterfeit products purchased from unauthorized sources from their shelves and cooperate with us in our investigation to identify the source of the counterfeit product.